WHEN WILL MY PRODUCT ARIVE?
Please allow 14 – 28 days for delivery to the United States, United Kingdom, Canada, Australia, New Zealand and all European Union Countries.
Please allow 14 – 42 days for delivery to the rest of the world.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty. You must cancel your order 24 hours after creating it for the cancellation to be applied.
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled your address, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.
WILL THERE BE DUTIES / TAXES ON MY PACKAGE?
Every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs.
Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.
DIRECTLY FROM SUPPLIER
To reduce storage and shipping costs, all our products are shipped directly from the supplier. Which supplier this is in your case depends on the country you are in and which product you order. This means less shipping costs for you and this ensures that we can guarantee reasonable delivery times for all our customers worldwide.